British Airways IT Failure Leaves 75,000 Stranded

A recent British Airways IT failure has caused panic at 170 airports

British Airways is now starting to recover from a catastrophic IT failure that left 75,000 passengers in 70 countries stranded. British Airways CEO, Alex Cruz, said that a power surge “only lasted a few minutes”, and that the back-up system had not kicked-in. He also added that there was no evidence of a cyber attack.

Customers whose flights were cancelled are able to claim a refund or rebook their flights up until November 2017. British Airways has also provided hotel accommodation for those affected.

Questions still remain about why the power surge had such a large impact. There is a theory that once British Airways’ IT systems came back online, they were still unusable because the data was unsynchronised. British Airways then would have had to restore the data from a back-up, which could have been days old.

Theories about why this power surge happened revolve around British Airways’ outsourcing of IT to India, making hundreds of IT staff redundant.

Disasters come in many forms and can have a disastrous effect on your business. Surrey IT Solutions can help your business with data recovery and offsite back-ups.

If you’re looking for a disaster recovery plan for your business, don’t hesitate to contact us.